- I haven't used the subscription in months, can you issue a refund?
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We understand that sometimes our members' life circumstances change. If you haven't had time to use the service, let us know. In any case that it is clear you have not used the service, we will issue an immediate refund.
- How do I cancel my account?
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We are more than happy to cancel your account for you at any time. You can contact us via phone or email. Whichever is the most convenient for you. We will cancel your account right away.
Or if you prefer click here for step-by-step instructions to cancel your account. - Will you please just help me talk to a human being who can get this figured out, quickly?
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Of course :) We actually prefer to engage our customers directly. We can be reached by phone or email. If it's easier for you, we will call you wherever you are in the world (even the North Pole) to make sure you understand the nature of the charge you see on your credit card statement. And if there's been a mistake, we are committed to making things right.
Need a refund because someone used your card fraudulently?
If you are convinced that you did not purchase a membership on any of our sites and that your credit card was used fraudulently please let us know. We will refund the amount in all cases of fraud.